accidentally download the same image

New Here ,
Aug 23, 2021 Aug 23, 2021

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Hi!

I just accidentally licensed three images back-to-back, thinking that I was adding them to a preview gallery. Is there any undo option? I will be grateful if someone can help me. #124206555 

 

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correct answers 1 Correct answer

Adobe Employee , Aug 23, 2021 Aug 23, 2021
Hi @Melis5E4E, Downloading is different from licensing. There is no restriction or charge for downloading a file multiple times. Your license history, https://stock.adobe.com/Member/LicenseHistory, will reflect the number of assets you have licensed.

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi @Melis5E4E,

Downloading is different from licensing. There is no restriction or charge for downloading a file multiple times. Your license history, https://stock.adobe.com/Member/LicenseHistory, will reflect the number of assets you have licensed.

EBQ

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