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Accidentally licenced 4K footage rather than HD

New Here ,
Jun 20, 2022 Jun 20, 2022

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Hi there,

 

I hope you can help.

 

I have accidentally licenced a 4K video at 80 credits rather than the HD version at 6 credits. I have been downloading footage all morning but for some reason on this video, it automatically selected the 4K version rather than standard HD? It hadn't done on the others so I didn't notice.

 

Is there a way I can remove this liscence? 

 

Many thanks,

Heather

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Licensing , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Jun 20, 2022 Jun 20, 2022

Please contact Adobe customer support for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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Community Expert ,
Jun 20, 2022 Jun 20, 2022

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Please contact Adobe customer support for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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