• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Accidentally Licensed a Font

New Here ,
May 09, 2022 May 09, 2022

Copy link to clipboard

Copied

Hello,

 

While browsing, I accidentally licensed a font when trying to click to see how many credits it took. I incorrectly assumed it would show me the amount instead of immediately licensing. The Asset ID is #354174573. Is there any way to reverse this? 

TOPICS
Licensing , Troubleshooting

Views

83

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 10, 2022 May 10, 2022

Copy link to clipboard

Copied

LATEST

Standard licences are one credit point. Templates and similar items seam also to be one credit points. If you have the 10 credits per month licence, all you can license shows the license button. Other buttons show the price, either in credits, if you have the "right" credits (credit packs) or in your currency. 

 

There is no way to undo this, but you can contact support for a credit return. 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started