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Accidentally Licensed a Stock Photo

Community Beginner ,
Feb 12, 2019 Feb 12, 2019

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I accidentally clicked on a photo and used up one of my licenses is there any way to undo this? Or am I stuck with it? I haven't downloaded it or done anything at all. Thanks for your help!

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correct answers 1 Correct answer

Adobe Employee , Feb 13, 2019 Feb 13, 2019
Since there is no way to unlicense a file once it has been licensed, therefore I'm adding a replacement to your account.

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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Hi Kaige,

I'm sorry to hear this. Please confirm me the file ID so that I can assist you further.

Regards,

Sheena

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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#178657490

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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Since there is no way to unlicense a file once it has been licensed, therefore I'm adding a replacement to your account.

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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Thanks so much!

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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You are welcome!

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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Hi Sheena,

This same think just happened to me and then I found your helpful thread. I accidentally hit the license button in the browser instead of the preview (it doesn't prompt to ask if you want to download like it does inside an Adobe program, it just immediately does it in the browser).

Can you please help me as well? This is the image I accidentally licensed and am not using. #100454225

Thanks,

Erica

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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Hi Erica,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added one image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Community Beginner ,
Feb 13, 2019 Feb 13, 2019

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Hi Twarita,

I really appreciate your help on this. Thank you for understanding.

Erica

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Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

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You are welcome, Erica.

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New Here ,
Nov 01, 2019 Nov 01, 2019

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Hi, Also accidentally licensed an unwanted image. Seems weird that there is no confirmation screen ("are you sure you want to license?").

 

Could you please remove this license:

#177117363

 

Thanks.

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New Here ,
May 11, 2020 May 11, 2020

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Hi there, I also accidentaly licensed an image I didn't intend to click on. Can this be refunded? #65599530

Best regards
Rob

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