I'd love to do so but whenerver I click on "Contact Us - Real help from real people" I am being redirected to the site you sent the link. So I can't find any phone number or contact mail form. I'd appreciate you sending me direkt a link to a contact opportunity.
I'm sorry but only customer care can assist you with this. When you visit https://helpx.adobe.com/de/contact.html there is a chat icon in the lower right corner, click that and you should be able to connect to someone on our support team.