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Accidentally Licensed an Enhanced Image (1,305 credits)

New Here ,
Jul 08, 2024 Jul 08, 2024

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Unknowingly, a new Team member licensed image #145415145, eating up 1,305 credits! The image was not used at all. We wish to unlicense this image. Another image has been chosen within the standard 1 credit. Is the unlicensing possible?

Image # 178087245

Thank You

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License History , Licensing , Licensing Regret

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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You need to educate your users before they can go out and license assets. The member licensed a premium asset! And to licence that asset, they confirmed the licencing. 

 

For a refund, contact Adobe customer care via the admin console. They may be able to return credits.

ABAMBO | Hard- and Software Engineer | Photographer

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