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Accidentally licensed an image twice

New Here ,
Jun 08, 2019 Jun 08, 2019

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Hi,

I was in the middle of licensing a couple of images, when the website did not react to my actions. I then clicked on license again and it worked fine. But then I received a second confirmation of my licensed image, so I checked my account and saw the same image licensed twice. Image ID is 134828113

Since I only need it once, could someone from support please help me?

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Jun 10, 2019 Jun 10, 2019

Hi there,

I checked your account and see that the image# 134828113 has been licensed twice. Therefore, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

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Community Expert ,
Jun 08, 2019 Jun 08, 2019

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Looping in Sheena Kaul​ for expert advice.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 10, 2019 Jun 10, 2019

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Hi there,

I checked your account and see that the image# 134828113 has been licensed twice. Therefore, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

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New Here ,
Jun 10, 2019 Jun 10, 2019

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Thank you very much!

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Adobe Employee ,
Jun 10, 2019 Jun 10, 2019

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You're welcome!

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