• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Accidentally licensed an image

New Here ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

Dear Support,

I accidently clicked license on an image that I thought could be seperated out in Adobe Illustrator.  How do I get my asset credit BACK?  Thank you kindly for your help in this matter.

BrittAnn

image 285337991  

 

TOPICS
Account management , Licensing , Plans and purchase , Troubleshooting

Views

67

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 06, 2022 Apr 06, 2022

Copy link to clipboard

Copied

LATEST

Hi BrittAnn,

 

It's not an Illustrator file, but you may be able to use clipping masks or to use Photoshop to mask and separate the assets.

 

If that does not work for you, please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started