Accidentally licensed an image

New Here ,
Mar 26, 2022 Mar 26, 2022

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Dear Support,

I accidently clicked license on an image that I thought could be seperated out in Adobe Illustrator.  How do I get my asset credit BACK?  Thank you kindly for your help in this matter.

BrittAnn

image 285337991  

 

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Account management , Licensing , Plans and purchase , Troubleshooting

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Adobe Community Professional ,
Apr 06, 2022 Apr 06, 2022

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Hi BrittAnn,

 

It's not an Illustrator file, but you may be able to use clipping masks or to use Photoshop to mask and separate the assets.

 

If that does not work for you, please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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