Accidentally licensed image #216320432

New Here ,
Sep 22, 2018 Sep 22, 2018

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Hello,

As it is the weekend I am unable to reach Customer Service by chat or phone, so I am posting here.

I just accidentally licensed image ID#216320432 while browsing for options:

https://stock.adobe.com/images/colorful-paint-stroke-brushes-set/216320432

There was no confirmation screen I just saw it was instantly licensed, instead of getting the preview. I remember I used to see a confirmation screen before, or maybe that was inside Photoshop?


In either case I really hope you can assist here please.

Thank you so much,

Claudia.

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correct answers 1 Correct answer

Adobe Employee , Sep 24, 2018 Sep 24, 2018
Hi Claudia,I confirmed your download and as a goodwill gesture have granted you a replacement license. You are correct. There is a confirmation message within the Creative Cloud applications but not on the website.EBQ

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Adobe Employee ,
Sep 24, 2018 Sep 24, 2018

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Hi Claudia,

I confirmed your download and as a goodwill gesture have granted you a replacement license. You are correct. There is a confirmation message within the Creative Cloud applications but not on the website.

EBQ

EBQ

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