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Accidentally licensed image when browsing on a tablet

Explorer ,
Nov 05, 2019 Nov 05, 2019

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Hello,

 

I notice there have been several posts from users over the years who have accidentally licensed images. This happened to me today as I was browsing images on my Surface. I tapped an image to view the larger preview and discovered that if I tap the bottom right corner it just goes ahead and licenses it with no kind of confirmation to make sure this was my intent.

 

I had two credits in my account and am wondering if it would be possible for someone from Adobe to restore the credit that was spent in error.

 

Any help is much appreciated, and I would also kindly offer feedback that all the hidden rollover icons make navigation tricky on a touch screen, and I would love to have some kind of confirmation message after clicking the licensing button just to be sure that was intentional on the part of the user.

 

Thanks!

TOPICS
Licensing, Plans and purchase, Troubleshooting

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Explorer , Nov 07, 2019 Nov 07, 2019
Just wanted to update this, as I ended up chatting with Adobe support and was able to resolve the issue that way. So everything is good now! I definitely hope in the future the site will be better optimized for touch screens to avoid these kind of accidental purchases. I've found that the same situation is possible when using a phone browser as well.

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Explorer ,
Nov 07, 2019 Nov 07, 2019

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Just wanted to update this, as I ended up chatting with Adobe support and was able to resolve the issue that way. So everything is good now! I definitely hope in the future the site will be better optimized for touch screens to avoid these kind of accidental purchases. I've found that the same situation is possible when using a phone browser as well.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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