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accidentally licensed image

New Here ,
Jan 24, 2023 Jan 24, 2023

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Hello, I accidentally licensed image #348439055 - could I please undo somehow? I was browsing and suddenly the image was licensed. It should be done better in UX. I'd like to contact support in chat, but I really can't find the chat anywhere on the adobe support website! Really frustrating.

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correct answers 1 Correct answer

Adobe Employee , Jan 24, 2023 Jan 24, 2023

Hello štěpánh5548987 ,

I have verified that you have licensed asset #348439055 and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

 

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Either you wait for @Vani_100 to jump in, or you contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

The interface is made for easy licensing. Some people are licencing hundreds of assets. Having each time a question if they are sure to licence this asset, they would lose quite a lot of time. And even a second screen would not stop people to licence as the requests here prove.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Hello, thank you very much for your response. I get your point with interface.

But can I please get your help with where I reach the chat? the chat options here are greyed out and in this whole page there are only links to Forum.

Thanks

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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The chat window should open by using this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Important: Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. 

 

You also may use the two alternate methods to contact support.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hello štěpánh5548987 ,

I have verified that you have licensed asset #348439055 and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

 

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