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Accidentally Licensed Images

New Here ,
Jun 18, 2020 Jun 18, 2020

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Hello,

 

I had a credit pack and accidentally licensed 7 images instead of downloading the preview. Is there a way to receive a credit for the images I accidentally licensed? Thanks.

 

 

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correct answers 1 Correct answer

Adobe Employee , Jul 21, 2020 Jul 21, 2020
Hello jspinnato3, I confirmed that all the asset ids licensed are Video_HD. You'll need to contact customer care for assistance https://helpx.adobe.com/contact.html.

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Adobe Employee ,
Jul 07, 2020 Jul 07, 2020

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Hello jspinnato3,

Can you share all the file ids accidently licensed at our end ? 

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New Here ,
Jul 07, 2020 Jul 07, 2020

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hello jspinnato3,

I confirmed that all the asset ids licensed are Video_HD. You'll need to contact customer care for assistance https://helpx.adobe.com/contact.html.

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New Here ,
Jul 17, 2020 Jul 17, 2020

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Hi I wanted to follow up on this and see if you are able to issue the refund. Thank you. 

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hello jspinnato3 , 

Unfortunately i cannot refund Video_HD licensing at my end. You'll need to contact customer care for assistance https://helpx.adobe.com/contact.html.

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