Accidentally Licensed Images

[jspinnato3]

Hello,

I had a credit pack and accidentally licensed 7 images instead of downloading the preview. Is there a way to receive a credit for the images I accidentally licensed? Thanks.

[Vani_100]

Hello jspinnato3,

Can you share all the file ids accidently licensed at our end ? 

[jspinnato3]

Yes, I've listed them below. Thank you! 

#185556591

#307605968

#305101694

#315050677

#283530974

#256296501

#202019363

[Vani_100 · Accepted solution]

Hello jspinnato3,

I confirmed that all the asset ids licensed are Video_HD. You'll need to contact customer care for assistance https://helpx.adobe.com/contact.html.

[jspinnato3]

Hi I wanted to follow up on this and see if you are able to issue the refund. Thank you. 

[Vani_100]

Hello jspinnato3 , 

Unfortunately i cannot refund Video_HD licensing at my end. You'll need to contact customer care for assistance https://helpx.adobe.com/contact.html.