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Accidentally licensed the same image twice, help?

New Here ,
Feb 16, 2020 Feb 16, 2020

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Hi, 

 

I was trying to redownload an image I had previously licsenced. I thought pressing the "License Again" button instead of pressing the "Download" button. I had already licensed this image, but unfortuantely pressing the "License Again" button cost me one of my 10 stock images per month. Is there anyway for me to get a refund for this? I had licensed the image already and did not mean to license it a second time, I was only trying to download it again. 

 

Lesson learned...    😕

 

Is there anyone that can possibly help me undo this mistake? 

 

Thank you for reading my post and offering guidance/help. 

 

 

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Adobe Employee ,
Feb 17, 2020 Feb 17, 2020

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Hi there, 

 

Would you mind sharing the File ID the image that you licensed twice? 

 

Thanks 

Kanika

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New Here ,
Feb 18, 2020 Feb 18, 2020

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Hi Kanika, 

 

Thank you for your time and response. The image I accidentially licensed twice is #252849763

In my adobe account, it appears twice in my license history, on page 1 and page 2. 

Is there anyway I can possibly undo this accident? 

 

Thank you so much for your time, help, and guidance. 

 

 

All the best, 

 

Steph

 

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