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Hi,
I was trying to redownload an image I had previously licsenced. I thought pressing the "License Again" button instead of pressing the "Download" button. I had already licensed this image, but unfortuantely pressing the "License Again" button cost me one of my 10 stock images per month. Is there anyway for me to get a refund for this? I had licensed the image already and did not mean to license it a second time, I was only trying to download it again.
Lesson learned... 😕
Is there anyone that can possibly help me undo this mistake?
Thank you for reading my post and offering guidance/help.
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Hi there,
Would you mind sharing the File ID the image that you licensed twice?
Thanks
Kanika
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Hi Kanika,
Thank you for your time and response. The image I accidentially licensed twice is #252849763
In my adobe account, it appears twice in my license history, on page 1 and page 2.
Is there anyway I can possibly undo this accident?
Thank you so much for your time, help, and guidance.
All the best,
Steph