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Accidentally licensed wrong image

New Here ,
Apr 28, 2023 Apr 28, 2023

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Dear Adobe Team, I accidentally licensed an Enhanced image. Please remove and retore plan credits. Image #385761560

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correct answers 1 Correct answer

Community Expert , Apr 28, 2023 Apr 28, 2023

This is a Premium image. When you try to licence an asset that costs more than 1 credit, you need to confirm that. Once licenced, it can't be returned.

 

You may contact Adobe customer care and discuss with them your options. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device a

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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This is a Premium image. When you try to licence an asset that costs more than 1 credit, you need to confirm that. Once licenced, it can't be returned.

 

You may contact Adobe customer care and discuss with them your options. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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