Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Accidentally licensed

Community Beginner ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

I've had the same issue a couple times myself, again just now. I've looked in the community section and see this is a very common issue since at least 2017. It doesn't seem like Adobe wants to fix this, just have users accidentally keep using their credits. When I'm viewing a photo in a Library as the larger preview, I click over to another image thumbnail to view it, however as I click on it the License button appears where it hidden before, and in a single click meaning to open that thumbnail larger, I've been tricked into licensing the image. What a horrible user experience! I contacted help for them to tell me the images are non refundable per their policy but as a courtosy gesture they'll add a credit to my account. Oh how nice, your bad interface tricks people into licensing non refundable images! There's many other stock photo outlets, some of them free, just so you know you're not the only game in town Adobe Stock.

TOPICS
Licensing, Troubleshooting

Views

26

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation
Resources
Buy Adobe Stock
Getting Started