accidentally purchase an image and enhanced license

[Salacia]

Hi, today I clicked the wrong button and purchased an image I don't need, including the enhanced license. It was over 700 CAD. I was so panicked because I really don't need that image. Is there any way to return the order(ADB037853980)?

I think it does not make any sense there is no way to protect us from this kind of a wrong purchase. The transaction was processed by just one wrong click. I'd like to return this order. Is there any way to cancel it or compensate?

[twaritar3263062 · Accepted solution]

Hi Lena,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month (one-year) plan on 15 Aug 2018. The subscription has already been cancelled.

The image which you have licensed accidentally(Order number: ADB037853980) is an on-demand purchase. Since on-demand purchases are non-refundable, please contact our support team Support FAQ: How can I contact Adobe for support? to check if they can make any exceptions(if any) in this scenario.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita