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Accidentally purchase of video

New Here ,
Mar 26, 2020 Mar 26, 2020

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https://stock.adobe.com/video/steam-train-in-countryside/179126137

I signed up for a trial membership at Adobe Stock, with the idea that I could download 10 assets for free. And then I clicked on the video that I linked and pressed buy with the idea: it is free. And without any further popup or asking for confirmation I bought it and there is 77 euros from my paypal account. I have never downloaded or used the product. How can I get the money back?

Sorry for the inconvience,

Robbert

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Licensing, Plans and purchase

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Adobe Employee ,
Mar 26, 2020 Mar 26, 2020

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Hi RobbertSch,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

EBQ

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