Accidentally purchased a 4K clip in stead of the HD version

[EzgiY.]

Can I please get a refund for #455995507. I'll delete the 4K & purchase the HD version. Thanks!

[Abambo · Accepted solution]

Please contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[EzgiY.]

Thanks for the response. I did contact customer service. No luck with the automated chat in the link above—can't go beyond "is this about your subscription plan?".  And can't seem to get a hold of anyone on the phone numbers listed. Is there a way to get a call back from customer service?

[EzgiY.]

All good. Talked to someone. Thanks!