Accidentally purchased a 4K clip in stead of the HD version

Community Beginner ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

Can I please get a refund for #455995507. I'll delete the 4K & purchase the HD version. Thanks!

TOPICS
Download , Licensing , Plans and purchase , Troubleshooting

Views

98

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Mar 03, 2022 Mar 03, 2022

Please contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

Likes

Translate

Translate
Adobe Community Professional ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

Please contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

Thanks for the response. I did contact customer service. No luck with the automated chat in the link above—can't go beyond "is this about your subscription plan?".  And can't seem to get a hold of anyone on the phone numbers listed. Is there a way to get a call back from customer service?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

LATEST

All good. Talked to someone. Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started