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Please contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
Thanks for the response. I did contact customer service. No luck with the automated chat in the link above—can't go beyond "is this about your subscription plan?". And can't seem to get a hold of anyone on the phone numbers listed. Is there a way to get a call back from customer service?
All good. Talked to someone. Thanks!