Accidentally Purchased Adobe Stock

[CaitiLiz]

I was working on a project for school, and I must have used a free trial to use an asset and then accidentally signed up for a plan for Adobe Stock. I haven't used it at all besides the initial free trial, and now I have been billed twice for $32.33 per month. I tried to cancel, but it is saying that I will have an over $100 cancellation fee if I do so. Please help me, I have less than $100 in my bank account right now and I can't afford this!

[Jill_C · Accepted solution]

If you cancelled the Free Trial within the first 30 days, you would have received an email confirming that. If you have that email, you should be able to contact Adobe and get a refund. If you didn't cancel the Free Trial subscription, it has now been converted to an annual subscription, billed monthly, as per the terms of the Free Trial that you agreed to. The fact that you didn't notice the credit card charge for 2 months does not put you in a favorable position; however you can contact Adobe and try to negotiate a waiver of the cancellation fees.

Adobe customer care can be contacted  at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled and you'll need to accept cookies. 

[Abambo]

Contact anyhow as @Jill_C indicated. As you have not used the subscription, I see a chance for you to get cancelled without a fee.