• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
Locked
0

Accidentally purchased Adobe Stock

New Here ,
Jun 28, 2021 Jun 28, 2021

Copy link to clipboard

Copied

I accidentally subscribed for Adobe Stock for three months after it automatically converted the trial plan into a paid plan. I never used it and do not plan to use any stock images from Adobe during this period. I also could not access my credit card statement due to problems with my bank, hence was unaware of the subscription. The email notification from Adobe was also sent into my spam folder... 

Now I am charged around USD90 for a service I did not use, and the charge will continue for 9 more months since it is an annual subscription plan. If I cancel the plan now, I have to pay half of the remaining fees WHICH IS NOT STATED IN THE EMAIL NOTIFICATION.

I tried contacting a customer service agent for a cancellation and refund and he/she said something about waiving the fees for the next three months. But I do not need any of Adobe's services/ products! Help?

 

TOPICS
Account management

Views

172

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 28, 2021 Jun 28, 2021

Hi @n133,

I see that your case is still open. Let me check something with my contact in customer care. Someone may contact you about this.

Votes

Translate

Translate
Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

Copy link to clipboard

Copied

Hi @n133,

I see that your case is still open. Let me check something with my contact in customer care. Someone may contact you about this.

EBQ

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2022 Jun 01, 2022

Copy link to clipboard

Copied

I have the same issue, is there any way I can get assistance on this? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 11, 2023 Mar 11, 2023

Copy link to clipboard

Copied

I have the same issue, is there any way I can get assistance on this? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

LATEST

Please start a new thread with details of the file you accidentally licensed.

EBQ

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started