Accidentally purchased images. Can I get credit back?

[corinnei12976925]

Hello!

I have accidentally purchased 5 images. They are file numbers: 136714076, 109188475, 169436570, 96650518, 134559331.

Can I please get credit back on my account?

Kind regards,

Corinne

[twaritar3263062 · Accepted solution]

Hi Corinne,

I have added 5 image credits to your account so that you can license different images instead.

Also, please see the link below to license an image correctly:

Stock FAQ: How to license an image with Adobe Stock? 

Hope this helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

[tiffanyh54602200]

Hello, I downloaded license FILE #: 41374323 and it is NOT an EPS, it's a JPEG, so I cannot use it. Can I get that credit back?

[WendellaBee]

I'm curious to what led you to believe it was an EPS file?

[Vani_100]

Hello tiffanyh54602200, 

I have verified that you have licensed asset 41374323 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

[Micheal2736979029fe]

I also downloaded an image accidently but had to use it for Nembutal Outlet .

[WendellaBee]

To confirm, you licensed an asset but used it anyway?