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Accidentally purchased images. Can I get credit back?

New Here ,
Sep 26, 2017 Sep 26, 2017

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Hello!

I have accidentally purchased 5 images. They are file numbers: 136714076, 109188475, 169436570, 96650518, 134559331.

Can I please get credit back on my account?

Kind regards,

Corinne

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correct answers 1 Correct answer

Adobe Employee , Sep 26, 2017 Sep 26, 2017

Hi Corinne,

I have added 5 image credits to your account so that you can license different images instead.

Also, please see the link below to license an image correctly:

Stock FAQ: How to license an image with Adobe Stock? 

Hope this helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Adobe Employee ,
Sep 26, 2017 Sep 26, 2017

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Hi Corinne,

I have added 5 image credits to your account so that you can license different images instead.

Also, please see the link below to license an image correctly:

Stock FAQ: How to license an image with Adobe Stock? 

Hope this helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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New Here ,
Jul 27, 2022 Jul 27, 2022

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Hello, I downloaded license FILE #: 41374323 and it is NOT an EPS, it's a JPEG, so I cannot use it. Can I get that credit back?

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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I'm curious to what led you to believe it was an EPS file?

EBQ

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Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

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Hello tiffanyh54602200, 

I have verified that you have licensed asset 41374323 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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New Here ,
Nov 30, 2022 Nov 30, 2022

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I also downloaded an image accidently but had to use it for Nembutal Outlet .

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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To confirm, you licensed an asset but used it anyway?

EBQ

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