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Accidentally "licensed" an image when I was just testing/getting used to the Stock site

New Here ,
Mar 31, 2021 Mar 31, 2021

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Hello,

 

I've not used Adobe Stock before in my role and was just putzing around to see how it worked. I test-clicked the blue License button—fully expecting a second confirmation popup or at least details to show first—but was a little surprised when it went ahead and purchased the image and deducted a credit from our account.

 

Since I don't have any intention of using the accidental image, is there any way it can be removed from the account and the credit restored? Thanks ahead of time.

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Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

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Hello Morgan190,

Can you share Asset ID # you have accidently licensed. 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Hi, the image ID is #267982783.

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hello Morgan190,

I have verified that you have licensed asset #267982783 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!!

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