Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Accidentally "licensed" an image when I was just testing/getting used to the Stock site

New Here ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

Hello,

 

I've not used Adobe Stock before in my role and was just putzing around to see how it worked. I test-clicked the blue License button—fully expecting a second confirmation popup or at least details to show first—but was a little surprised when it went ahead and purchased the image and deducted a credit from our account.

 

Since I don't have any intention of using the accidental image, is there any way it can be removed from the account and the credit restored? Thanks ahead of time.

TOPICS
Licensing

Views

48

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

Hello Morgan190,

Can you share Asset ID # you have accidently licensed. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 31, 2021 Mar 31, 2021

Copy link to clipboard

Copied

Hi, the image ID is #267982783.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

LATEST

Hello Morgan190,

I have verified that you have licensed asset #267982783 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started