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Accidently committed to annual plan.

New Here ,
Nov 15, 2022 Nov 15, 2022

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Hello, I selected Buy Now for annual commitment instead of month-to-month. I only need a few stock photos, and have tried to cancel my plan and its stating I now be charged an early cancellation fee?

 

This was completely in error, and I cannot afforf to pay a cancellation fee for a product I have no continued use for. How do I get assistance with this?

 

Thank you!

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Account management , Licensing , Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Nov 16, 2022 Nov 16, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


EBQ

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