Account and invoice issue

New Here ,
Apr 29, 2020 Apr 29, 2020

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I can't access to the billing history after purchase, and the credits are gone too.

The page keeps saying I have no history for purchase but it has transaction from my credit card. Desperately need some helps and responses! 

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Account management, Plans and purchase, Troubleshooting

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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Hi Kaceywong,

I checked the Adobe ID you are using here on the forums and I do not see any subscriptions or credits associated with this email address. You'll need to confirm which email address you used to set up your subscriptions.

EBQ

EBQ

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New Here ,
Apr 29, 2020 Apr 29, 2020

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I used <REMOVED BY MODERATOR> to purchase the one month trial with 10 standard assets on the 14th April, around 15:00 HK time. The below shown the credit card tranaction notification details.

"AE: A transaction of HKD228.00 from ADOBE SYSTEM was made on your Card ending with 92003"

Screenshot 2020-04-30 at 7.52.27 AM.png

 

And after that I downloaded below 4 assets using the credits purchased but now I cannot find any billing history in Adobe Stock. I need to summit the invoice to the account team and cancel the subscription after one month by today.

 

https://stock.adobe.com/hk/images/young-pretty-asian-woman-doing-make-up/172056133

https://stock.adobe.com/hk/images/%E5%8F%8C%E7%9C%BC%E9%8F%A1%E3%82%92%E4%BD%BF%E3%81%86%E6%AF%8D%E3...

https://stock.adobe.com/hk/images/%E3%82%B1%E3%83%BC%E3%82%AD%E3%82%92%E4%BD%9C%E3%82%8B%E6%AF%8D%E3...

https://stock.adobe.com/hk/images/%E5%85%AC%E5%9C%92%E3%81%A7%E9%81%8A%E3%81%B6%E6%AF%8D%E3%81%A8%E5...

 

Hopefully I could hear some good news.....I don't want to have any chance to charge this credit card next month and I DESPARATELY need the invoice back...

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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If you have an order number for your subscription I can look that up. Unfortunately there are no subscriptions under your email address you are sharing with me. I see that you only created this forum account today. Are you using the Creative Cloud desktop app? Check the account you use with the desktop app.

 

EBQ

EBQ

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