Account and invoice issue

[Kaceywong]

I can't access to the billing history after purchase, and the credits are gone too.

The page keeps saying I have no history for purchase but it has transaction from my credit card. Desperately need some helps and responses! 

[EvilBugQueen1]

Hi Kaceywong,

I checked the Adobe ID you are using here on the forums and I do not see any subscriptions or credits associated with this email address. You'll need to confirm which email address you used to set up your subscriptions.

EBQ

[Kaceywong]

I used <REMOVED BY MODERATOR> to purchase the one month trial with 10 standard assets on the 14th April, around 15:00 HK time. The below shown the credit card tranaction notification details.

"AE: A transaction of HKD228.00 from ADOBE SYSTEM was made on your Card ending with 92003"

And after that I downloaded below 4 assets using the credits purchased but now I cannot find any billing history in Adobe Stock. I need to summit the invoice to the account team and cancel the subscription after one month by today.

https://stock.adobe.com/hk/images/young-pretty-asian-woman-doing-make-up/172056133

https://stock.adobe.com/hk/images/%E5%8F%8C%E7%9C%BC%E9%8F%A1%E3%82%92%E4%BD%BF%E3%81%86%E6%AF%8D%E3...

https://stock.adobe.com/hk/images/%E3%82%B1%E3%83%BC%E3%82%AD%E3%82%92%E4%BD%9C%E3%82%8B%E6%AF%8D%E3...

https://stock.adobe.com/hk/images/%E5%85%AC%E5%9C%92%E3%81%A7%E9%81%8A%E3%81%B6%E6%AF%8D%E3%81%A8%E5...

Hopefully I could hear some good news.....I don't want to have any chance to charge this credit card next month and I DESPARATELY need the invoice back...

[EvilBugQueen1]

If you have an order number for your subscription I can look that up. Unfortunately there are no subscriptions under your email address you are sharing with me. I see that you only created this forum account today. Are you using the Creative Cloud desktop app? Check the account you use with the desktop app.

EBQ