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account suspension (for credit card disconnection) and credits disappeared

New Here ,
Jul 22, 2021 Jul 22, 2021

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my account was suspended due to a problem with the credit card. When solved all the credits disappeared !!! can you please reactivate somthing like 150 photo credits ? Thank you in advance

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Account management, Download, Terms of use

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correct answers 1 Correct answer

Adobe Community Professional , Jul 22, 2021 Jul 22, 2021
I suggest you contact customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction. (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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I suggest you contact customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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