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Achat de licence par erreur dans Adobe Stock

Community Beginner ,
Jun 23, 2023 Jun 23, 2023

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Bonjour,
Alors que je faisais une recherche dans Adoble Stock, j'ai cliqué par erreur sur l'achat de licence en bas à droite de la photo et comme il n'y a aucune étape de confirmation (ce que je trouve très mal fait), mon achat a été validé. Cela fait 3 fois fois que ça m'arrive en peu de temps. Est-il possible d'annuler ces achats ? Je m'engage bien évidemment à supprimer ces téléchargements de mon ordinateur.

- 23/06/2023 : licence #608103930

- 24/06/2023 : licence #546829629

- 02/05/2023 : licence #473919942

 

Merci d'avance pour votre aide

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Licensing , Troubleshooting

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correct answers 2 Correct answers

Community Expert , Jun 30, 2023 Jun 30, 2023

She is referring your request to another Adobe employee for review and consideration. 

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Adobe Employee , Jun 30, 2023 Jun 30, 2023

Hello annem6402568,

I have verified and granted you 3 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!

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Adobe Employee ,
Jun 23, 2023 Jun 23, 2023

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Community Beginner ,
Jun 30, 2023 Jun 30, 2023

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Bonjour, je ne comprends pas votre réponse...

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Community Expert ,
Jun 30, 2023 Jun 30, 2023

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She is referring your request to another Adobe employee for review and consideration. 

Jill C., Forum Volunteer

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Community Expert ,
Jun 30, 2023 Jun 30, 2023

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Vani_100 est responsable pour des requêtes comme les vôtres. C'est tout !

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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Les gens approuvent les achats même lorsqu'une confirmation est demandée, par exemple dans le cas d'images Premium. Le site est plus orienté vers la facilité d'utilisation que vers la sécurité absolue avec des questions excessives de confirmations. Je l'utilise beaucoup et je n'ai pas encore acquis de licence par erreur.

 

Il faut attendre @Vani_100 pour intervenir.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 30, 2023 Jun 30, 2023

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Hello annem6402568,

I have verified and granted you 3 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!

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Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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Hello, thank you for your help, I delete these files immediatly.
Have a good day

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Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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However, nothing has been credited to my account so far...

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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Check at https://stock.adobe.com. You need to have a subscription for this, except if you used credit packs, you will get credit pack back.

ABAMBO | Hard- and Software Engineer | Photographer

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