Adobe Adobe Account) I used the free trial of the stock images, but I am unable to cancel the automa

[Kang DanKyeom_-9664]

Adobe Adobe Account) I used the free trial of the stock images, but I am unable to cancel the automatic payment request even after canceling my subscription

스톡 이미지 무료 체험판 사용 후 결제 취소를 했는데도 자동 결제 요청 취소 불가 합니다

[Abambo · Accepted solution]

I'm not sure to understand correctly. So, please answer this question: Going to https://account.adobe.com/plans, do you see a stock plan? If not, the plan has been cancelled. If you see the plan there, the cancel was not successful, and you should contact Adobe customer care for help.

If you cancelled successfully after you got charged, but before the 14 days deadline, you will get refunded. That refund will take some time (about 5 to 7 business days — a business day is from Monday to Friday, excluding public holidays.)

If you have still trouble, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.