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Avoid using Adobe products these guys are abosolute sacmmers and will trap you by any means, i signed up for a trial of Adobe Stock and went to cancel the trial subscription before the trial end date and the cancel plan feature was "unavailable" so i could not cancel the plan before the trial end date which has forced me into a 12 month contract with a $200 plus cancaltion fee.
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Locking thread, you've posted in multiple threads about the same issue. There are links to customer care all over the forum if you have an issue please contact customer care.