Adobe didn't cancel my free trial when I cancelled it online

New Here ,
Jan 06, 2022 Jan 06, 2022

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I cancelled my free trial through the online portal with days of starting it. Adobe never cancelled it. Now they have charged me two more months and say I am locked into a contract. I should have never been charged in the first place. When I try to deal with the online agent to cancel, they say I can't get a refund because it didn't cancel and keep trying to sell me other products instead of just cancelling my subscription and refunding me the charges that should not have been made. 

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Adobe Employee ,
Jan 06, 2022 Jan 06, 2022

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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums.

EBQ

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