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ADOBE KEEPS TAKING MONEY FROM MY ACCOUNT AND NO ONE AT ADOBE CAN FIND MY ACCOUNT

New Here ,
Mar 11, 2022 Mar 11, 2022

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Hi, I am going through the same issue as SEVERAL others in this forum. I have NEVER purchased anything from adobe, yet I have been charged 9+ times in the amount of 19.99!!! I did not authorize these charges and I am so upset with ADOBE. I did the CHAT with Adobe and the representative in the chat cannot find my information OR the debit card that they have been charging for the past 9 months (or longer)  NO ONE CAN HELP ME AND THIS IS RIDICULOUS! ......I am ready to go to the BBB or one of the REPORT SCAM sites online to post my issues there. ADOBE CANNOT  seem to find my subscription (that I did NOT approve) or my finacial information that they are taking money from. How is this possible? Do the employees there get background checks? Because this seems really fishy!! It Seems like a lot of the same issues are going on with other people as well.

 

CAN ANYONE HELP ME PLEASEEEEEEEE

Thank You

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Account management

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Adobe Employee , Mar 11, 2022 Mar 11, 2022
I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com If you are unable to find the email address associated with your subscription you should do as advised and contact your bank to dispute the charge.

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Adobe Community Professional ,
Mar 11, 2022 Mar 11, 2022

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Hi Kristy,

 

I'm sorry about your situation, but I suggest doing as you are told. You really need to contact your bank and dispute the charges.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 11, 2022 Mar 11, 2022

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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

 

If you are unable to find the email address associated with your subscription you should do as advised and contact your bank to dispute the charge.

EBQ

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