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New Here ,
Jan 21, 2021 Jan 21, 2021

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Hi. Does anyone have an adobe email so I can contact them? Pls, I really need to file a complaint.

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Thank you! i've already done that. They're not very nice and kind of sarcastic. What I need is the mail so that the organization I'm filing the complaint to i  my country can send them a notification, I suppose.

 

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Hi @Ana Cecilia5E5C,

Could you provide some details regarding your issue?

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New Here ,
Jan 21, 2021 Jan 21, 2021

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I signed up for a free trial, after that I forgot to cancel and they charged me about 30 dollars for the first month which was my fault ok, I contacted them for help to cancel my subscription but instead they offered not to charge me for the next 3 months. When I wanted to usubscribe again they offered me to just pay 6.65 soles (2 dollars) per month for a year which I thought was ok considering I can actually find very similar pictures in some other apps and I didn't really needed it. I accepted 6.65 soles but they charged me 6,65 soles for the first month and then the following months 103 soles which is approximately 30 dollars! Now Im stuck because if I cancel my subscription I have to pay like 70 dollars. Their service is awful, not nice and they simply deny what and how they offer the service so you stay, For me, it is a scam and I want my money back.

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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When you sign up for the subscription you are asked to agree to the terms of the subscription. Your subscription is a one year contract. Ending your subscription before the end of the contract will result in an early termination fee.

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New Here ,
Jan 22, 2021 Jan 22, 2021

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I do understgand that. But, when did I agree to paying more than 30 dollars? They clearly said 6.65 soles per month and I agreed, but NOT to more than 30 dollars. It was confusing, the information mas misleading and the service was terrible through the platform. Besides, It is not worth it at all. Many of the images the platform counted as downloaded, were downloaded but in very low quality and with the logo covering it, and it still counted them! Not the best service in apps I have gotten. CANVA way better!

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Adobe Employee ,
Jan 22, 2021 Jan 22, 2021

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The price of a monthly subscription would never be 6.65 soles. Though it could be the price if you paid your bill late and near the end of the month and that could have been the pro-rated rate.

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New Here ,
Jan 22, 2021 Jan 22, 2021

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That's whyI will file a complaint because the information they gave me was misleading, if not I would not be losing money and now my time explaining all the peocess. 😞

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