Adobe Purchase Issue – Need Reimbursement

[rav3355208857ho]

recently started a trial with Adobe, but the payments continued after the trial period without my consent, charging me £47 monthly. I attempted to cancel the subscription but was met with a cancellation fee, which seems highly unreasonable for a service I did not intend to continue.

I did not make this purchase knowingly, and I have made multiple attempts to resolve the issue. Despite this, the payments kept going through, and the subscription wouldn’t cancel. I would like to request a reimbursement for these charges and a resolution to this frustrating situation.

Has anyone else experienced something similar? Any advice on how to resolve this would be greatly appreciated.

[Jill_C · Accepted solution]

The terms of the Free Trial subscription are made known to you at the time that you engage in the Free Trial. If not cancelled within the first 30 days it converts automatically into a paid annual subscription. If this occurred very recently you may be able to negotiate a refund with Adobe. Scroll down in this page until you see the chat box and type Agent in the box to reach a real live person.

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

[Abambo]

recently started a trial with Adobe, but the payments continued after the trial period without my consent, charging me £47 monthly. I attempted to cancel the subscription but was met with a cancellation fee, which seems highly unreasonable for a service I did not intend to continue.

I did not make this purchase knowingly, and I have made multiple attempts to resolve the issue. Despite this, the payments kept going through, and the subscription wouldn’t cancel. I would like to request a reimbursement for these charges and a resolution to this frustrating situation.

Has anyone else experienced something similar? Any advice on how to resolve this would be greatly appreciated.

By @rav3355208857ho

All is working as designed.

Check with Adobe customer service if there is anything that can be done for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.