Adobe Stock 10 standard assets a month -> is that 120 per year?

[klaasj35480961]

hello,

just wondering: Adobe Stock 10 standard assets a month -> is that 120 per year?

month after month i just have 0 pictures available... in my account i have 10 crappy pictures i fiddled around with. i can't get rid of these Pictures, no option to delete - if this is the way it goes it's a kind of a rip off.

any help would be greatly appreciated. i'm becoming to get a weak heart with this stuff...

thank you very much

K.

[twaritar3263062]

Hi Klaas,

Sorry to hear that you are facing issues with Adobe Stock services.

With the three-asset/month plan, the 10-asset/month plan, and the 40-asset/month plan, your unused licenses roll over to the next month as long as your subscription is active. The rollover limit is 12 times your subscription entitlement; for example, a maximum of 120 assets roll over for the 10-asset/month plan. With larger subscription plans, including the 350-asset/month and 750-asset/month plans, unused licenses do not roll over.

Also, I have checked your account details and noticed that there is some issue with your account. Let me get this checked from the concerned team.

I will update this thread as soon as I hear from them. Appreciate your patience.

Regards,

Twarita

[Sheena Kaul · Accepted solution]

Hi Klaas,

The issue has been taken care off and we apologize for the troubles that you've faced till now.

Kindly login to your Stock account and check the licenses now.

Feel free to update this thread in case of any issues.

Regards,

Sheena

[klaasj35480961]

Hi Sheena,

Thank You very much, my issue has been resolved!

I feel much better now... 😉

Regards,

Klaas

[Sheena Kaul]

You are welcome!

[gabyfink]

I am having the same problem now

[Abambo]

What problem do you have? Please describe your problem, so that we can advise on the steps to take. Please tell us also what subscription you have.

BTW: neither Sheena, nor Twarita will answer this, as they have taken ower other responsibilities in the company. Depending on the answers you give, I will be able give advise on further actions that you need to take. However, feel free to contact Adobe customer service on your issue, if you feel that the solution finding will be faster then.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[Abambo]

Locked this old thread.