• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Adobe stock adding 3 copies of purchased asset into cc library

Community Beginner ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

Recently I've been having an issue where whenever I purchase from Adobe stock and add the asset to any library in my cc libraries, I get 3 copies of the same asset. I then have to delete two copies to keep my libraries from being overcrowded. Why is this happening and/or is there a fix?

Views

52

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

LATEST

Hello @jmahurin Thank you for contacting us. To figure out the problem, we need more detailed information. Can you contact customer support to get a ticket reported? They will be able to help you reporting the problem with necessary informtion. 


To contact customer support, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

 

-EB

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started