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Adobe Stock AI/EPS opens as jpeg

Explorer ,
Jul 09, 2020 Jul 09, 2020

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This is not the first time that I download an image offered in AI/EPS but in reality is a jpeg. 

Really annoyed. It was obviously created in Illustrator but is not editable as a vector graphic, therefore useless. Adobe should not allow this, author should specify in which format this image will download, not how it was created.  Waste of my time and money. Can we please tighten up these rules? I'm attaching the latest image which this happened. 

Abambo_0-1658246255925.png

 

[Moderator moved the thread to the correct forum]

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Licensing , Plans and purchase , Troubleshooting

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Adobe Employee ,
Jul 09, 2020 Jul 09, 2020

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If you look under the preview file, you should see a section that says "file type." If it is a vector it will say "AI/EPS" or "SVG" there. What is the file number you are referencing?

 

It's important to note that Adobe Stock contributors operate independently and can upload their content in the format they prefer which includes .jpg as on option for illustrations and graphics such as the one you have shared. It's best to confirm the format before purchasing a license to use the image. 

 

Kind regards,

 

-Mat Hayward

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Explorer ,
Jul 19, 2022 Jul 19, 2022

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Hi Mat, yes, everytime I download I look into 'file type', and just download if it says 'ai/eps'. I don't remember which file I was referring now as it's been a while, but it happened a few times that it said that but was a jpg. 

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Community Expert ,
Jul 19, 2022 Jul 19, 2022

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You need to have the correct setting to download the vector file.

Abambo_0-1658246147970.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 28, 2023 Jun 28, 2023

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I selected the correct setting as per your image, and had the exact same problem as OP. This is a clear issue that needs dealing with,

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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What is the asset?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 28, 2023 Jun 28, 2023

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AdobeStock_226352562.ai

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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quote

AdobeStock_226352562.ai


By @Beth24504836npxe

Did you license the asset, or did you just download the preview?

 

Work's fine for me:

Abambo_0-1687980756540.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 28, 2023 Jun 28, 2023

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I licenced it, when you open it is it an editable layered file?

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New Here ,
Jun 28, 2023 Jun 28, 2023

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Forget it, I just hit the 're-dowload for free' button and this time it was layered. No idea what happened the first time. Thanks for your quick responses as they nudged me to persist!

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