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Adobe Stock Bibliothek leer

Community Beginner ,
Sep 28, 2022 Sep 28, 2022

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Hallo Community,

 

ich habe über die letzten Monate diverse Bilder für "später" mit dem Herzchen für die Bibliothek favorisiert. Da ich die letzten Tage nun vermehrt zu einem Thema recherchiert und favorisiert habe, wollte ich mir alle zusammen nun einmal anschauen.

Leider ist die Bibliothek "leer". 0 von 0 Dateien wird mir angezeigt.

Wie kann das sein? Bin ich auf einen falschen Button gekommen (Meine Bibliotheken)? Ich/wir nutzen einen Unternehmensaccount - kann es daran liegen und dass ich dann erst das Konto wechseln muss, um die Ergebnisse zu sehen.
Ich bin verwirrt, hoffe aber noch, dass die Recherche nicht umsonst war.

Danke und VG

 

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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@Michael24581583yw4l,

My guess would be that you are using a different account when signed into the Adobe Stock website. To see the content of your libraries you would need to sign into the Adobe Stock site or https://assets.adobe.com/libraries with the account that you used to set up the libraries.

EBQ

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Explorer ,
Oct 10, 2022 Oct 10, 2022

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@EvilBugQueen1i write you a personal message. today i have the same problem. last week i was out of office.
i see some changes at https://stock.adobe.com/de and my libraries are hidden in personal and company profil.

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Community Beginner ,
Oct 13, 2022 Oct 13, 2022

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I just checked my personal account. It is empty as well, which means that the favorite wasn't rerouted to it.

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Adobe Employee ,
Oct 13, 2022 Oct 13, 2022

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I'm not sure what you mean here. Yes, I agree that the way the profile menu works on the Adobe Stock site is confusing if you are assigned to more than one team. If you could provide steps to the issue you are having I can forward this to our product team to review. Steps would give us a better understanding.

EBQ

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Adobe Employee ,
Oct 13, 2022 Oct 13, 2022

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Also, I see that you are in Germany. You can write your posts in German if you prefer. The translation tool in the forum works well.

EBQ

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Community Beginner ,
Oct 14, 2022 Oct 14, 2022

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Hallo 🙂

 

ich habe folgendes Problem:

Ich habe bereits wiederholt BIlder auf dem Weg favorisiert und in der Bibliothek gespeichert (sicher über die letzten Monate hinweg 20 oder 30 Stück).

Michael24581583yw4l_0-1665737854034.png

 

Als ich aber die Bibliothek aufgerufen habe, war diese leer:

Michael24581583yw4l_1-1665738123411.png

 

Und das unabhängig davon, ob ich im privaten Profil oder im Firmenprofil bin - beide Bibliotheken in beiden Profilen sind und bleiben leer.
Habe es auch gerade nochmal getestet: Selbst wenn ich ein Bild favorisiere und DIREKT in die Bibliothek wechsle, wird es dort nicht angezeigt.

VG

 

 

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Adobe Employee ,
Oct 14, 2022 Oct 14, 2022

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Thank you, I've shared this with my colleague @Bibilelo, he is also in Europe and I will follow up with him about the issue.

EBQ

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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LATEST

@Michael24581583yw4l confirmed the problem is solved, I am locking the conversation.

Thanks

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