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Adobe Stock Cancelled, Still charged but account shows no invoices

New Here ,
Feb 11, 2022 Feb 11, 2022

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Hello, I used the free stock photo trial back in November of 2021 and cancelled it before the trial ran out. I received an email saying "Cancellation confirmation. We’ve processed your cancellation request. Your Adobe Stock subscription will end on 01-December-2021 (PT). As a reminder, you’ll lose access to all your unused Adobe Stock downloads after your subscription ends. You may continue to use assets you’ve already licensed."

 

I have recently noticed that I have been charged for December 2021, January 2022 and February 2022. When I access my account the free trial shows under subscriptions for November 2021 but there are no invoices or charges listed after that. My credit card statements shows adobe stock - $29.99. I am unable to access customer care or administrators through the Adobe website to correct this. Can someone please help correct this error and refund my card. I did not authorize these charges. 

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New Here ,
Feb 12, 2022 Feb 12, 2022

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Me pasa lo mismo, quiero cancelar mi suscripciòn anual, la que en Noviembre cumplì los 12 meses y hoy, 12 de Febrero me cobran un recargo por cancelación anticipada.

Me encantaría saber como hacer para cancelar la suscripción sin que se generen cargos. 

¡Esto es una estafa!

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Community Expert ,
Feb 13, 2022 Feb 13, 2022

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It's not the same that happened to you. You need to cancel during the last month of your subscription. If you do not cancel, the subscription atomatically renews for a next year. Contact customer care to see what they can do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 13, 2022 Feb 13, 2022

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Contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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