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Adobe stock credits disappeared

New Here ,
Dec 16, 2022 Dec 16, 2022

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Hi, I had over 100+ adobe stock credit available and now I notice there's only 10. I'm not sure where theyv'e all gone? 

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correct answers 1 Correct answer

Adobe Employee , Dec 19, 2022 Dec 19, 2022

Please reach out to your team administrator for assistance. If further information is needed your administrator should contact customer care via the support link in the Adobe team admin console.

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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Look at your Licensing history for recent licenses. Is it possible that someone else has access to your account? If not, contact Adobe directly since we here in the Forum have no access to your account.

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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Did you downgrade your plan? Did you acquire credit packs and didn't use them during the year?

 

As @Jill_C suggested, you should look into your licence history.

 

If you are still wondering, what happened, I recommend to contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 19, 2022 Dec 19, 2022

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Please reach out to your team administrator for assistance. If further information is needed your administrator should contact customer care via the support link in the Adobe team admin console.

EBQ

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