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Adobe stock demo usage fee

New Here ,
Nov 01, 2022 Nov 01, 2022

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Hello, I opened an Adobe stock demo account.
and a week later i canceled my plan.
now it wants to charge 1 month plan fee from my card.
Can you help with this? I canceled my plan, why still want to charge.
You may have to wipe your credit card in your face.

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Plans and purchase

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Ensure that you followed the instructions on this page:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

If you did so, and are still being charged, contact Adobe Support at the "Contact Us" link at the bottom of the page linked above. 

We here in the forum are Adobe Community volunteers, not Adobe employees, so we cannot assist with the closure of your account.

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Look at https://account.adobe.com/plans if the plan has been cancelled for good. Then contact Adobe customer service for a solution to your troubles. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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