Adobe Stock downloading but not opening

[at36065154]

I wanted to use a stock layout, but whenever I try to open it it just says "saved". FILE #: 200431001

[joon.Stock · Accepted solution]

It is a template file for photoshop, have you tried to open the file from either explorer and finder using photoshop?  since it is a big file, it may take a while but it opens up from my end.

Regards,

[at36065154]

Yes I have. It doesn't open. Are you using a certain file opener?

[Sheena Kaul]

Hi there,

I apologize for the troubles that you've been facing with Adobe Stock file download.

I checked your account and the file shows to be licensed in your account.

You can download the file from your license history option which you can find under your name on the top right of the page.

Let me know if you still face issues downloading the file.

Regards,

Sheena

[at36065154]

I tried what you said and it still won't open

[Sheena Kaul]

Is it giving you some error when you try to download the file?

Have you tried over a different browser or a different network connection?

[at36065154]

The problem is not downloading it. The problem is opening it after it downloads.

[Sheena Kaul]

Are you opening it with the Photoshop application?