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Adobe Stock downloading but not opening

New Here ,
Nov 27, 2018 Nov 27, 2018

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I wanted to use a stock layout, but whenever I try to open it it just says "saved". FILE #: 200431001

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Adobe Employee , Nov 27, 2018 Nov 27, 2018
It is a template file for photoshop, have you tried to open the file from either explorer and finder using photoshop?  since it is a big file, it may take a while but it opens up from my end.Regards,

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Adobe Employee ,
Nov 27, 2018 Nov 27, 2018

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It is a template file for photoshop, have you tried to open the file from either explorer and finder using photoshop?  since it is a big file, it may take a while but it opens up from my end.

Regards,

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New Here ,
Nov 27, 2018 Nov 27, 2018

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Yes I have. It doesn't open. Are you using a certain file opener?

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Adobe Employee ,
Nov 27, 2018 Nov 27, 2018

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Hi there,

I apologize for the troubles that you've been facing with Adobe Stock file download.

I checked your account and the file shows to be licensed in your account.

You can download the file from your license history option which you can find under your name on the top right of the page.

Let me know if you still face issues downloading the file.

Regards,

Sheena

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New Here ,
Nov 28, 2018 Nov 28, 2018

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I tried what you said and it still won't open

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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Is it giving you some error when you try to download the file?

Have you tried over a different browser or a different network connection?

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New Here ,
Nov 29, 2018 Nov 29, 2018

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The problem is not downloading it. The problem is opening it after it downloads.

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Adobe Employee ,
Nov 30, 2018 Nov 30, 2018

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Are you opening it with the Photoshop application?

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