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Adobe Stock file is small, blurry and pixelated

New Here ,
Apr 11, 2023 Apr 11, 2023

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This is regarding file name AdobeStock_100522028. I have tried to open it in Photoshop and Illustrator and it is small and pixelated. It can't be used in any form or fashion for today's content creation. I'm looking to get a refund on this item. Thanks you!

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correct answers 1 Correct answer

Adobe Employee , Apr 11, 2023 Apr 11, 2023

Hello, I'm not able to reproduce the issue. Possibly try re-downloading the asset for free and then open it in the latest version of Adobe Illustrator and see if that fixes it for you?

adobe illustrator.PNG

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Community Expert ,
Apr 11, 2023 Apr 11, 2023

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Perhaps @Contributor1 can look into this for you.

Jill C., Forum Volunteer

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Community Expert ,
Apr 11, 2023 Apr 11, 2023

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In Illustrator? It's a vector file, and it can be scaled “endlessly” in Illustrator.

 

@Contributor1 ?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 11, 2023 Apr 11, 2023

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Hello, I'm not able to reproduce the issue. Possibly try re-downloading the asset for free and then open it in the latest version of Adobe Illustrator and see if that fixes it for you?

adobe illustrator.PNG

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New Here ,
Apr 11, 2023 Apr 11, 2023

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Thank you! Issue fixed.

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