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Adobe Stock Free Trial Cancellation

New Here ,
Jun 25, 2023 Jun 25, 2023

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I tried the Adobe Stock Free Trial because I needed to download a HDRi file for my 3D Modelling project, the file name said it was the right type. I signed up for the trial and then downloaded it, only to realise it was false. I have tried since then to cancel my trial but there's no option to cancel. How do I do it?

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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To cancel your subscription: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

If you have difficulties with this, you can contact Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 26, 2023 Jun 26, 2023

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Hi @Ferdinand5E1F,

Was there a problem with the file you licensed? Was there an issue with the download?

 

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New Here ,
Jun 26, 2023 Jun 26, 2023

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No, I downloaded it fine, the file type was just incorrect, I believe it was either JPG or PNG when it should have been HDR maps.

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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As of my knowledge: HDR maps, whatevever file format this is,are not supported by Adobe stock. JPEG files are flat 24 bits (8bits/channel) files, as PNG files are also 24 bits and are supporting transparency (and a different compression).

ABAMBO | Hard- and Software Engineer | Photographer

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