Adobe Stock - I request refund for my last 2 months of unwanted subscription and cancel it.

New Here ,
Jul 22, 2019 Jul 22, 2019

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This is really dodge way of making money.

People, be aware, never get fall into this scam, I thought this brand Adobe - is a sw company. You can into subscription contract, no notification email or such, I thought those images I purchased was one off. Not at all, I found they've been debiting from my credit card monthly. I called them and made complaint, they told me to come back to me within few hours, no contact. 

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Adobe Employee ,
Jul 22, 2019 Jul 22, 2019

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Hi Chris,

Seems like you opted for the Adobe first month free plan- 30 Day trial. Please see the terms for information: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock.

You can cancel the plan risk-free within 30 days and you won't be charged until  2nd month.

In order to cancel the Stock subscription please see this link: Cancel your Adobe Stock membership

Hope this helps!

Thanks

Kanika

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New Here ,
Jul 22, 2019 Jul 22, 2019

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Hi Kanica, on 14th May there are some $4 transactions which I purchased as one off base, however, there are 2 transactions on 14th June and 14th July of $39.59 each, how come this happens without my consents, shouldn't you at least notify me that monthly billing will start?

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Adobe Community Professional ,
Jul 23, 2019 Jul 23, 2019

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chrisk29975285  wrote

(...) how come this happens without my consents (...)

You gave your consent by clicking "BUY".

Looks like all is correct: free month, then started with billing...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 23, 2019 Jul 23, 2019

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I bought pictures, I paid for them, not the monthly subscription!!!

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Adobe Employee ,
Jul 23, 2019 Jul 23, 2019

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Hi Chris,

As mentioned above, in order to cancel the subscription please use this link: Cancel your Adobe Stock membership

Thanks

Kanika

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New Here ,
Jul 24, 2019 Jul 24, 2019

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Seriously? And, what? pay the cancellation fee as you dictate?

No human should be earning money in this manner, just set up a trap and fish innocent poor people?

I request refund for last 2 months and cancel the subscription that you set up. I am only supposed to pay for the pictures I purchased, which I already paid for.

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Adobe Community Professional ,
Jul 24, 2019 Jul 24, 2019

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What I do not understand: How did you buy the pictures?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 24, 2019 Jul 24, 2019

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Hi Chris,

I totally understand your concern regarding the cancellation fee. I would request you to kindly get in touch with our support team for help and support. Please use this link: Contact Customer Care

Thanks

Kanika

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New Here ,
Jul 24, 2019 Jul 24, 2019

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Hi, I did before, they told me the manager will call back within few hours which never happened so far. And I called again waited half an hour not answered.

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Community Beginner ,
Jul 25, 2019 Jul 25, 2019

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How do I get a redit back if an Adobe stock image is corrupt?

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Adobe Employee ,
Jul 26, 2019 Jul 26, 2019

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HI Madalena,

Sorry for the inconvenience.

I have added a replacement license to your account.

Thanks

kanika

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Community Beginner ,
Jul 26, 2019 Jul 26, 2019

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Thank you for your help.

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Adobe Community Professional ,
Jul 26, 2019 Jul 26, 2019

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Could you post the asset id?

Edit: I've now seen your thread here: Adobe stock image has an issue I need to return it... but how? . No need to answer my question twice.

ABAMBO | Hard- and Software Engineer | Photographer

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