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Adobe Stock image credits

Community Beginner ,
Feb 28, 2021 Feb 28, 2021

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Hi Adobe Support Community, I had 100 image credits to use until end of February 2021 when I cancelled my subscription to Adobe Stock, we are the 28th of February (19:00 Paris local time) and all my image credits have disappeared. Could you please explain if the cancellation date is until midnight 00:00 local time or earlier ? I paid for theses 100 image credits, made my purchase selection and just before the subscription deadline... everything colapsed. Could you please bring me your support ?

Arnaud from Paris, France

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Community Beginner ,
Feb 28, 2021 Feb 28, 2021

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Hi Adobe Support Community, my subscription is nr. ADB055727064FR and its remaining few hours before the deadline (End of February, 2021). Nevetheless my 100 image credits already gone !?

Could you please help me to purchase on Adobe Stock until the subscription ending ?

BR, Arnaud

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hi @Arnaud15B9,

If you have questions about your subscription please contact customer care.

 https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


EBQ

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Community Beginner ,
Mar 03, 2021 Mar 03, 2021

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Hi EBQ,

Thank you for your answer.

Would it be possible to renew my subscription to Adobe Stock and recover my 100 image credits ?

Loyal to Adobe for many years I would appreciate a customized feedback from your Sales Rep.

Best regards,

Arnaud

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Let me see what I can do.

EBQ

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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AS stated in the subscription conditions, cancelling your subscription voids the remaining credits. It's like a mobile phone contract with free minutes. As you cancel., the accumulated free minutes are forfeited at the end of the contract.

 

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

... and if I'm correct, Adobe is accurate on the minute...

ABAMBO | Hard- and Software Engineer | Photographer

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