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Adobe Stock Image Refund #231691054

New Here ,
Sep 21, 2021 Sep 21, 2021

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Recently puchased image #231691054 for a project. Image is advertised as an Ai/EPS file.

However once inside the file it is a single low resolution image. The file is a merged uneditable file. The description needs to be changed to JPEG and could you please refund and remove the image license. This image is totally unusable.

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correct answers 1 Correct answer

Adobe Employee , Sep 27, 2021 Sep 27, 2021
Hello, I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Adobe Community Professional ,
Sep 27, 2021 Sep 27, 2021

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Sorry for the delayed answer. This is for @Contributor1 I suppose to check. But if the asset is as you described, it needs to be removed as it is useless as this.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 27, 2021 Sep 27, 2021

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Hello, I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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