Adobe Stock Image Refund #231691054

[Sam Schofield]

Recently puchased image #231691054 for a project. Image is advertised as an Ai/EPS file.

However once inside the file it is a single low resolution image. The file is a merged uneditable file. The description needs to be changed to JPEG and could you please refund and remove the image license. This image is totally unusable.

[Abambo]

Sorry for the delayed answer. This is for @Contributor1 I suppose to check. But if the asset is as you described, it needs to be removed as it is useless as this.

[Contributor1 · Accepted solution]

Hello, I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.